Operations Management Lecture Covers:
• Introduction to operations and supply chain management concepts
• Process design and management
• Managing customer experiences and service management
• Lean operations and Total Quality Management
• Global sourcing and procurement
• Supply chain coordination and contracting
• Sustainable operations management

Learning Outcomes
There are three main learning objectives:

• To acquire a body of knowledge, frameworks and techniques specific to operations management, and to raise the awareness of the interdependencies between operations and other business functions such as marketing, finance and strategy

• To enhance critical thinking, analysis and creativity skills, with particular focus on the application of operations frameworks to specific business settings and identifying key levers to generate the expected level of performance
• To develop an understanding of the potential of technology in delivering a more sustainable future for businesses

Special Registration Information: 
You must register in advance. Walk-ins will not be accepted. Attendees need to pay by April 7, 2017. Limited spots are available and attendance is given on a first-come, first-served basis.