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  • Day 1
    June 17, 2020
  • Day 2
    June 18, 2020
  • Day 3
    June 19, 2020

  • 10:00 AM

    12:00 PM

    Alistair McArthur

    Session 1: Getting Started-Setting the Rules

    • English business Email: rules and tips
    • Purpose of writing
    • Feedback vs. reply
    • Etiquettes in email writing
    • Exercises and assignments

  • 2:00 PM

    3:30 PM

    Alistair McArthur

    Session 2: Following a Structure

    Requesting information
    Positive language
    Email tone
    Return on Investment (ROI) Structure
    Tailoring engagement and email tone
    Motivate with reasons

  • 2:00 PM

    3:30 PM

    Alistair McArthur

    Session 3: Writing a difficult email

    Choosing the right tone
    Structure to prepare a longer email
    Problem-Cause structure in email
    Defining solutions
    Sample email discussion
    Post course exercises: submit and receive answers
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