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Event Details

This link is for in-house training payment only.

***Please note that this course will be conducted in English.***

Training Details:

This 6-hour in person training course not only covers the fundamental skills in English writing but also introduces business emailing rules. The trainer will provide all participants with training on the revision of email samples, conduct detailed analyses of and comment on good and poor examples of emails.

There will be interaction during the training through group work, individual feedback available for every participant after each session on a one-on-one basis. Participants are required to complete a pre-training task before the first class and have it prepared for the in-class reflective exercise. This is one of the series of featured training programs introduced by AmCham. Alistair, the trainer, has had years of coordination with major chambers of commerce. His writing course on business emails, highly interactive and operational, has been a proven market success. The design and methodology of the course have both won wide acclaims from past participants.

Who Should Attend: The course is designed for business professionals needing to enhance skills in writing business emails and understand the rules of business email writing, and to report to their superiors and head-quarters via concise and accurate emails. This is also a course for junior professionals, mid-level managers as well as professionals having difficulty in English grammar and style of writing.


Key Training Objectives:

  • Know the basic and sophisticated rules of business emails
  • Hone the skills in writing business emails
  • Appropriate format of business email
  • Structure of business email
  • Setting the tones for different contexts
  • Plan a difficult emails message and use a clear contextual structure to anticipate the receivers' needs
  • Analyses of sample emails and one-on-one feedback from trainer

Module 1: Getting Started-Setting the Rules

q Email rules and tips

q Purpose

q Feedback VS Reply

q Etiquette


Module 2: Following a Structure

q Requesting information

q Positive language

q Email tone

q Return on Investment (ROI) Structure

q Tailoring engagement and email tone

q Motivate with reasons

Module 3: Writing a difficult email

q Choosing the right tone

q Structure to prepare a longer email and updating

q Problem-Cause structure in email

q Defining solutions

q Sample email discussion

q Role-play (email follow-up)

Module 4: Templates and Review

q Good and Bad News

q Request Action and Apologizing

q Complaints