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DAY 1

Morning Session -- Clear Communication
• What is communication
• Barriers to communication 
• Asking the right questions 
• Key communication skill
• Problem solving
• Defining "MY ROLE"
 
Afternoon Session -- Dealing with Problems Effectively
• Delivering effective messages
• Agreeing and disagreeing 
• Learning to say “No”
• Getting to “YES” with your customers
• Influencing
• Planning your message to deliver constructive solutions

DAY 2
 
Morning Session--Business Writing
• Email tips
• Motivating responses
• Email structure
• Effective emailing
 
Afternoon Session -- Time Management and Priorities
• What is time management?
• Strategies for priorities
• What is a priority?
• What’s your priority? Distractions in the workplace 
• An effective meeting
 
This is a 2-day course from 9 a.m. to 5 p.m. lunch and light refreshments will be provided during breaks.

Special Registration Information: 
You must register in advance. Walk-ins will not be accepted. Attendees need to pay by August 30, 2017. Limited spots are available and attendance is given on a first-come, first-served basis.