Event Details

This course will be conducted in English.

Managers, directors, executives and their teams are hard pressed to find Executive Assistants to manage their busy agendas. In most cases the assistants who have been chosen are young, have limited work experience and forced to learn on the job. In this two-day workshop, give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, it will allow them to become the first line of defense against the innumerable distractions in the supervisor's workday. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

Training objectives:
Methods of Prioritization
Decision and Action Planning
Asking Questions and Funneling
Problem Identification and Generating Options
Effective Method of Writing Emails
Delivering News

Who should attend:
Personal and Executive Assistants with experience assisting Managers and Executives. Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.

This is a 2-day course from 9 a.m. to 5 p.m. that will be held in the AmCham China Conference Center. Coffee, lunch and light refreshments will be provided during breaks.

Special Registration Information:

You must register in advance. Walk-ins will not be accepted. Attendees need to pay by Sep 13, 2016. Limited spots are available and attendance is given on a first-come, first-served basis.

Cancellation Policy:
If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email training@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.

Agenda

  • Sep 20, 2016

  • Sep 21, 2016

8:45 AM - 9 AM
Registration
9 AM - 12 PM
Morning Session -- Clear Communication
• What is communication
• Barriers to communication
• Asking the right questions
• Key communication skill
• Problem solving
• Defining "MY ROLE"
12 PM - 1 PM
Lunch Break
1 PM - 5 PM
Afternoon Session -- Dealing with Problems Effectively
• Delivering effective messages• Agreeing and disagreeing• Learning to say “No”• Getting to “YES” with your customers• Influencing• Planning your message to deliver constructive solutions...
• Delivering effective messages
• Agreeing and disagreeing
• Learning to say “No”
• Getting to “YES” with your customers
• Influencing
• Planning your message to deliver constructive solutions
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Speakers

  • Alistair McArthur

    Alistair McArthur

    During his 16 years based in China, McArthur has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication. He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service. His ability to take development programs beyond the fundamentals has led to great success in his courses. When this is added to his drive and energy in class, participants often see quick results. His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles.

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Documents

Tickets

Members

Attendees need to pay by Sep 13, 2016.

Standard Price RMB 4,000
Non-members

Attendees need to pay by Sep 13, 2016.

Standard Price RMB 4,500