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This workshop gives participants the interpersonal skills, insight, and communication techniques to effectively deal with challenging people in the workplace.

During the workshop, we first explore what can make people difficult: time is of the essence, stakes are high, internal politics, or a variety of emotional/personal issues. From there, we help participants understand the real impact the difficult person has on his/her performance. With this understanding, the participants are then in a position to use a number of tools, techniques, and tips to maintain control of the situation and minimize the negative impact of the difficult person.
This course will be conducted in English.

The Details

By completing this workshop, participants will:

•Understand the difference between a difficult person and a difficult situation
•Examine a person from multiple dimensions, resulting in a broader understanding
•Speak in a manner that ensures the other party will listen
•Develop strategies to deal with difficult people
•Communicate effectively with people who are difficult

Through pre-workshop customization, the course becomes more relevant to the participants, resulting in a higher absorption level and ensuring immediate use of the new skills in the workplace.
•We work with your management team and the participants to understand the issues facing your business.
•We modify the key topics, workshop agenda, and course duration to meet your learning and development objectives.
•We develop new training content to address the specific needs of your organization, your team, and the individuals.
•We create customized case studies for interactive discussions and role-plays.

Agenda

8:45 AM - 9:00 AM
Registration
9:00 AM - 12:00 PM
Morning Session
12:00 PM - 1:00 PM
Lunch
1:00 PM - 5:00 PM
Afternoon Session

Speakers

  • Jennifer Peterson

    Jennifer Peterson

    Jennifer’s professional experience includes more than 15 years spent in corporate training, marketing, and sales in the United States, Europe and Asia. As a result, Jennifer brings extremely valuable insights to the table on corporate coaching, effective presentations, negotiation tactics, business meeting strategy, corporate relationship management skills, and expert contract-closing methodologies.
    As a trainer, facilitator and coach, Jennifer works with groups of professionals as well as one-on-one with C-level executives to share the secrets of her proven techniques. Additionally, Jennifer helps our clients to better understand their role in the professional environment and how to manage their own skills in ways that set good businesses and associates apart from great ones. All of Jennifer’s sessions are tailored to the specific needs of each class or individual, so everyone receives maximum benefit from their time spent with her.
    Jennifer served as a top sales account manager for WorldCom, one of the largest blue-chip international communications providers in the USA and Europe, securing sales and managing multi-million-dollar accounts. More recently, Jennifer has served as Marketing Director for Galaxy Bright Creative in the USA, and China Net Cloud in Mainland China.
    Jennifer attended Rutgers University in New Brunswick, New Jersey, USA, and is trained in the advanced sales methods of Miller Heiman.

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Tickets

Employee of Member Company

Please register and pay before Oct. 27, 2017

Standard Price RMB 2,675
Non-Members

Please register and pay before Oct. 27, 2017

Standard Price RMB 2,996

Cancellation Policy

If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email thou@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.