Afternoon Session - Dealing with Difficult Situations
• How to advise about problems and share negative news
• How to respond to difficult or unreasonable requests
• How to complain and deal with complaints
• How to chase people for actions
Training Activities Example analysis - Participants will analyze, under the guidance of the trainer, both good and bad writing examples to discover and understand certain principles and skills
Learning points - Participants will learn a set of well-summarized writing tips and skills
Case study - Participants will apply the principles they have learned to writing with a case study closely related to the participants’ business and jobs
Language absorption - Participants read and absorb good use of language from carefully selected examples and learn to improve their own writing styles
Testimonials from Clients Xue Yulan 薛玉兰 Leadership Training Manager, GE Healthcare China 通用电气医疗集团中国区培训经理
“学员反映这门课非常实用,案例都是工作中碰到的,对平时写邮件很有启发和帮助。”
Caddie Xie 谢志民 Finance Manager, Siemens Energy 西门子能源中国公司财务经理
“这个课程不是太长,但它是我参加过的最有用的培训课程之一,对我的英文写作和沟通方式有很大的启发和帮助。”
Special Registration Information: You must register in advance. Walk-ins will not be accepted. Attendees need to pay by Sep 6, 2016. Limited spots are available and attendance is given on a first-come, first-served basis.
"Writing for Results: Successful Email Communication" is a two-day course from 9 a.m. to 5 p.m. that will be held in the AmCham China Conference Center. Coffee, lunch and light refreshments will be provided during breaks.
Cancellation Policy: If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email
training@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.