This training will be delivered in English

Course Description



Conflict is a natural part of professional life — especially in the context of international business, where cultural differences, communication styles, and business expectations can easily lead to misunderstandings.

How you handle difficult conversations and respond to workplace disputes can define your leadership, protect key relationships, and shape business outcomes.

This focused 3-hour workshop will give you the tools to manage conflict with confidence, clarity, and cultural sensitivity. Designed specifically for Chinese professionals involved in international business, the course blends practical skills training with real-world case examples. You'll learn how to stay calm under pressure, speak with diplomacy, and turn conflict into collaboration — even across cultural or language barriers.

Course Objective

• Identify common sources of conflict in multicultural business settings
• Respond to difficult behavior without becoming defensive or emotional
• Express disagreement clearly and respectfully
• Lead or participate in high-stakes conversations with confidence
• Resolve conflicts while maintaining relationships and building trust
• Understand how cultural values influence conflict styles

Event Details

• Event format: Online via Zoom
• Time & Date: 2:00 PM to 5:00 PM, Wednesday, June 11
• Language: English
• Contact: Alice <axin@amchamchina.org>

Notes

• Registration is required and the zoom link will be provided for verified registrants to access the meeting the day before the event.
• Please notify us at least 24 hours before the event if you want to cancel your ticket; otherwise, no refund will be issued.
• The E-invoice will be issued within 7 working days after the course concludes.