Objectives

As an HR professional, it's inevitable that sometimes you need to play the role of messenger for bad news. It may be a performance interview, salary decrease, warning, or, even worse, a lay-off. The challenges of this task are, without question, substantial. The sharpest question is usually "why me?" If such a question isn't handled well, it will probably cause harm to both the messenger and the receiver.

Through this lecture and case study, HR professionals and managers will:โ€‹
  • Understand the potential risks to the organization during the interview
  • Know the right way to communicate the news and explain the policies
  • Understand emotions and behaviors that employees may display, and how to deal with them in a caring and professional way
  • Identify your role in the interview and adjust your emotional states accordingly
  • Know third party's role and duty, and consult with them when necessary
The course will be conducted by Chinese.

Content

Part 1: Objectives in Exit Interview
  • Calm the employee
  • Avoid potential risks
  • Maintain the organization's image
Part 2: Interviewer's role and mental preparation
  • Interviewer's role preparation
  • Interviewer's mental preparation
Part 3: Communication with the employee in exit interview
  • Basic principles of communication
  • Steps of accepting the changes
  • Steps and skills of communication
  • Deal with the employee's negative emotions
  • Case study and role play

Agenda

8:45 AM - 9:00 AM
Registration
9:00 AM - 12:00 PM
Morning Session
12:00 PM - 1:00 PM
Lunch Break
1:00 PM - 4:00 PM
Afternoon Session

Speakers

  • Jeanne Liang

    Jeanne Liang

    Master in Social Psychology
    Jeanne obtained her bachelor degree in psychology at Peking University, and then obtained her master in the School of Sociology at Nanjing University. Jeanne worked at a Global 500 company for more than six years and was responsible for training and management. Later, she changed her career to counseling.

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Tickets

Employee of Member Company

Please register and pay before Jan. 18, 2018

Standard Price RMB 2,200
Non-Members

Please register and pay before Jan. 18, 2018

Standard Price RMB 2,675

Cancellation Policy

If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email thou@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.