Whether we use email, memos, instant messaging, or all three: it is important to have clear and effective written communication in business. With only a few words, it is too easy to use the wrong tone with a client or manager, or have meaning or requests get lost - and hurt our business processes and relationships in an instant.

In this course, attendees will learn the phrases, vocabulary, and style for written communication in different work situations. How to effectively respond to complaints or requests from clients. How to be persuasive, but not pushy, with customers or team leaders. Also we will learn and practice the most effective structures and rules for all of our written communication - in English and any language.

Highlights include:

• How to write clear Purpose Statements in emails, memos, and messages

As well as which words to use, and why

• Using the most clear structure and formatting in business writing

When and where to break paragraphs and ideas for clarity

• Deciding which tone to use when writing to bosses, clients, and teammates

Why and when you should be writing in "active, neutral, or passive" tones

This will transform your business writing in English for clarity and politeness, and practices skills that are effective in any language we do business in.

The full course is 3 hours and will be held in English. The ideas, vocabulary, and techniques are useful for any employee above a Beginner English level. Also this includes a take home course pack that is full of useful language examples and structures for all work situations.

Event Details:

• Event format: online/Zoom
• Time & Date: 2:00 PM to 5:00 PM, September 21
• Language: English
• Contact: Ripa Hovsepyan <rhovsepyan@amchamchina.org>

Notes:

• Registration is required and the event link will be provided for verified registrants to access the meeting the day before the event. Registration closes on 20th of September at 18:00.