*Please note that this training will be conducted in Chinese*

【课程背景 Course Background】

Business English email communication is the most common, convenient and lowest cost communication method in the workplace. From customer service representatives to executives, from entry-level employees to CEOS, almost everyone needs to use email for daily communication. Therefore, effective English email communication is an essential basic skill, but also a magic weapon for career promotion. In order to better help professionals to conduct efficient business email communication, this course will mainly explain the creation of email, the structure of email content, the effective way of email communication, and how to deal with some different scenarios of email, etc.

商务英文邮件沟通是职场沟通中最普遍、便捷且成本最低的沟通方式。无论是客户服务代表、还是行政人员，无论是基层员工，还是CEO，几乎人人都需要使用邮件进行沟通。所以高效的英文邮件沟通是一项必不可少的基本技能，也是职场晋升的必胜法宝一。为了更好的帮助职场人士进行高效的商务邮件沟通，本课程将主要从邮件的创建、邮件内容的结构、邮件有效沟通方式，以及如何处理一些不同场景的邮件等方面进行讲解。

【课程目标 Course Objects】

• 深挖邮件沟通的战略意义和思考策略
• 重新定义和编写邮件的标题
• 使用PASS模型架构邮件，CLCL模型，AAA模型
• 使用基于7C高效沟通的方法进行邮件沟通

【适用人群 Target Audience】

• 外企职员、外企基层管理者，使用英语邮件沟通的职场人士

【课程大纲 Course Outline】