*Please note that this training will be conducted in Chinese *

*请注意本次培训将以中文进行*

VUCA stands for Volatility, Uncertainty, ‌Complexity, and Ambiguity, which perfectly described our current working environment. In such environment, growing workload and decision-making pressure often lead to reactive problem-solving hobbit, leaving root causes unaddressed and workloads increasing. This event will focus on mindset shifts, methods & tools, and practical case exercise, helping participants develop proactive problem-solving mindset, learn systematic approaches, and solve real-case problem on-site.

VUCA是‌易变性(Volatility)、‌不确定性(Uncertainty)、‌复杂性(Complexity)和‌模糊性(Ambiguity)四个词的缩写，也是对当前我们所处工作环境的真实写照。在这样的环境下，我们在短时间内要解决的问题、要做出的决策越来越多，但很多人面对问题常常处于应激式的思维模式，很多问题看似得到了处理却未从根源上解决，因此，工作量越积越多、工作难度越来越大。本次工作坊将从思维方式、工具方法、和案例实操三个层面展开，帮助参与者初步建立起主动式思维，掌握常用的问题解决方法工具，并在在现场实现真实的问题解决。

Target Audience/目标学员

Professionals in all industries and positions who is in need of problem-solving.

有问题解决需求的各类职场人士，不限行业和岗位。

Outline/课程大纲

Establishing a Mindset

-Case background introduction

-Distinguishing proactive thinking from passive thinking in case scenarios

-Manifestations of proactive vs. passive thinking in workplace contexts

-Core principle of proactive thinking: Viewing from the endpoint back to the starting point

Mastering Methodologies and Tools

-Classification of common problem-solving approaches

-In-depth explanation of four methodologies:

­ DMAIC

­ GROW

­ ORACLE

­ SCAMPER

Brian teasing exersices

-100 ways to use a paper clip

­-Possible advantages of premium-priced European-manufactured products with longer response times in the Chinese market.

Practical Case Exercise:

Round 1:

• Case introduction and task assignment
• ­Case 1: Marketing case for a well-known foreign-owned personal care brand
• ­Case 2: Reducing staff turnover rate in a U.S.-owned high-end precision manufacturing enterprise
• Group task completion using "proactive thinking" and appropriate tools
• Round 1 case review and feedback

Round 2:

• Each group selects real problem-solving scenarios as new cases
• Group task completion for new cases using "proactive thinking" and tools
• Round 2 case review and feedback

· Recap and Q&A

建立思维模式：

-案例背景导入

-识别案例背景下主动式思维的被动式思维的区别

-主动式思维和被动式思维在职场场景场景中的表现

-掌握主动式思维的核心：站在终点向起点看

掌握方法工具：

-常见的问题解决方法分类介绍

-四个方法的重点讲解

­ DMAIC

­ GROW

­ ORACLE

­ SCAMPER

思维发散练习：激发创造性思维

­ 一个曲别针可以100种用途

­ 一家价格贵且响应时间长的欧洲制造业产品在中国市场的优势

实操案例演练

第一轮：实操案例背景导入与任务布置

­ 案例一：某外资知名洗护品牌市场营销案例

­ 案例二：某美资高端精密制造企业降低人员流失率案例

用"主动式思维"和合适的工具分组完成案例中的任务

第一轮案例复盘与反馈

第二轮：每组选出真实的问题解决场景作为新案例

用"主动式思维"和合适的工具分组完成各组新案例中的任务

第二轮案例复盘与反馈

回顾与答疑

Event Details

• Format: In-Person Training 线下培训
• Date: September 18, 2025, Thursday 2025年9月18日, 周四
• Time: 13:30-17:30 (Beijing Time)
• Venue: Room 230, No. 20, Xinyuanlixi, JinShangYuan, Chaoyang District, Beijing 北京市朝阳区新源里西20号金尚源2层230
• Language: Chinese 中文

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*如您有任何问题，请联系Melody Wen, mwen@amchamchina.org, 010-8519 0864