Event Details
This course will be delivered in English.
An interactive class of self-analysis for secretarial staff. The course begins with trainees learning about overcoming communication barriers and learning about the expectations of colleagues both within their working environment and across cultures.
Planning, time management and communication skills are all fundamental for an efficient assistant and will be discussed during the workshop.
Participants will discuss their roles and become clearly aware of their key roles in communication and plan for more effective communication after the workshop.
Training objectives:
• Understanding fundamental cross-cultural differences.
• Communicating for clarity
• Questioning and listening skills
• Delivering complicated messages – a structure
• Planning and time management techniques
• Effective emailing tips and structures
Who should attend:
Secretaries and support staff who are responsible for communicating between stakeholders.
Course outline :
Morning Session – Clear Communication
• What is communication
• Barriers to communication
• Cultural differences
• Individual preferences in communication
• Asking the right questions
• Planning and delivering difficult messages
• Saying ‘No’ and being part of a solution
Afternoon Session - Planning and written communication
• Planning techniques and time management
• Effective Emailing
• Structure for written communication
• Assertive communication – deadlines and influencing
Special Registration Information:
• You must register in advance. Walk-ins will not be accepted.
• Attendees need to pay by October 26.
• Limited spots are available and attendance is given on a first-come, first-served basis.
• Coffee, lunch and light refreshments will be provided during breaks.
An interactive class of self-analysis for secretarial staff. The course begins with trainees learning about overcoming communication barriers and learning about the expectations of colleagues both within their working environment and across cultures.
Planning, time management and communication skills are all fundamental for an efficient assistant and will be discussed during the workshop.
Participants will discuss their roles and become clearly aware of their key roles in communication and plan for more effective communication after the workshop.
Training objectives:
• Understanding fundamental cross-cultural differences.
• Communicating for clarity
• Questioning and listening skills
• Delivering complicated messages – a structure
• Planning and time management techniques
• Effective emailing tips and structures
Who should attend:
Secretaries and support staff who are responsible for communicating between stakeholders.
Course outline :
Morning Session – Clear Communication
• What is communication
• Barriers to communication
• Cultural differences
• Individual preferences in communication
• Asking the right questions
• Planning and delivering difficult messages
• Saying ‘No’ and being part of a solution
Afternoon Session - Planning and written communication
• Planning techniques and time management
• Effective Emailing
• Structure for written communication
• Assertive communication – deadlines and influencing
Special Registration Information:
• You must register in advance. Walk-ins will not be accepted.
• Attendees need to pay by October 26.
• Limited spots are available and attendance is given on a first-come, first-served basis.
• Coffee, lunch and light refreshments will be provided during breaks.
