Please note that this course will be conducted in Chinese & English.

If you attend meetings with global colleagues, how effective are you? Do you speak up assertively? Do you contribute actively? Do you jump into the discussion with authority?

If you are passive, silent, and sit in a back corner, what do your colleagues think of you? Do you shy away from rocking the boat? When a colleague says something clearly wrong, you don't speak your mind? Is that a formula for success in your company?

Or maybe you come off too aggressively because you tend to use the wrong choice of English phrases to voice your disagreement. When you offend your colleagues, how does that help with building professional relationships?

This half-day training dives into the nitty-gritty "how-to" of speaking up without speaking down when you have meetings and calls with global colleagues. At the end of the training, you will have a toolbox to voice your opinion logically and with authority, to offer encouragement and support, to disagree constructively, and build camaraderie at the same time.

Who Should Attend?

Employees and managers who often participate in cross-cultural discussions, meetings, conference calls or video conferences with global team members.

Course Objectives

The course aims to develop the following competency of the participants:

• Be strategically prepared for a purposeful discussion with global team members.
• Be able to participate proactively and articulate their opinions clearly and confidently.
• Be able to understand the other side's story, and be able to reach agreement with global team members despite differences.

Points of Differentiation

• We use real situations and real examples from real companies and aim to match the content with the participant's own working environment and experience.
• We use role-play and simulations with all participants taking all roles during the course, including observation and feedback.

Course Content

This course is a half day training and includes the following modules:

1. It's all about Influencing

• Common challenges when communicating with global team
• To what extent do cultural differences matter?
• The Dao of the meeting: Why does it exist?

2. Meeting Discussion with Global Teams

• Structure your points concisely
• Demonstrate assertiveness
• Agree and disagree politely
• Effective facilitation for building agreement

3. Telephone/Conference Calls with Global Teams

• Proactive listening
• Purposeful conversation
• Conference call etiquette